Shipping and Returns

EdenPURECanada.com Shipping and Return Policies

We ship to any address within Canada.

EdenPURE® Products:

Shipping and Handling is changed and based on your delivery address. Shipping and handling charges are calculated at checkout.

Processing and Delivery Time:

When you place an order with EdenPURE®, your delivery date will be based on the availability of your items. All orders are processed and billed immediately. We make every effort to ship your order within 3-5 business days, but should the delay exceed 3 weeks, you will be notified. Some products have delayed fulfillment as noted on the product page.


Do you have questions about your order? Our Customer Service department is available to give you answers through several methods:

Email: custserv@edenpure.com

For all email correspondence, please include your name, complete billing address and telephone number.

Phone: 1-800-225-6595

Customer Service Hours:

Monday - Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday - Sunday: CLOSED


EdenPURE® Product Returns:

Satisfaction Guarantee. If you're not happy for any reason with what you bought, simply return it to us with your Proof of Purchase. We will send you a complete refund of the purchase price or replacement product, whichever you prefer. Timeframe of guarantee differs by product. Regrettably, we are unable to honor refund requests after guarantee has ended.


We always use encryption technology that is standard in the industry when receiving and transferring consumer information exchanged with our sites.